Frequently Asked Questions

How do I pay for my booking?
... You can pay online using Visa, MarterCard, JCB, American Express and Diners Club cards. Prepaid bookings are charged in advance at the time of confirmation. Flexible rate bookings also require credit card for payment guarantee, but are charged at the time of check out. ...
Can my children stay in the room for free?
... One child, under the age of 12, is eligible to stay in your room free of charge. (Please note that breakfast for the child(ren) will be charged at 50% of adult rate.) At certain hotels, larger rooms are available which can accommodate 2 children. These rooms are normally in the superior or deluxe room category. You can mention this request at the time of booking. ...
Are babysitting services available?
... Yes, babysitting services are available at most of the hotels upon request. Please ask the respective hotel for the price. ...
What are the check-in and check-out times?
... The check-in time at The Mosaic Collection properties is 14:00 and the check-out time is 12:00. We will of course do our best to have a room available for you whenever you arrive. However, this can never be guaranteed and is dependent on the occupancy level the night before. If you are planning to arrive early then you may wish to book your room from the night before. If you are departing late, special rates are available for late check out. ...
Do you charge for cancellations?
... The cancellation policy of each hotel varies according to the property and the time of year. In the high season, we apply a stricter policy than during the low season. Full details will be advised to you at the time of booking. ...
Why do Internet rates only apply at certain times of the year?
... You can book The Mosaic Collection properties year-round via the Internet, often at promotional rates. During periods of high demand, such as Christmas and New Year, these promotional rates are not valid. ...
When is a good time to visit Thailand?
... Thailand is a year-round destination with little change of temperature. However, as Thailand is a tropical country, at certain times of the year there is a heavier rainfall than at others. It is recommended that you take this into account when booking. ...
What is the currency in Thailand?
... The currency in Thailand is Thai Baht. There are currency exchange facilities in all main tourist areas. It is recommended that you check the applicable rate of exchange at the time of booking. ...
How do I get from the airport to the hotel?
... In Bangkok, a range of options are available. When you book your hotel room, you can arrange for a hotel limousine to collect you. We have staff on duty to meet most flights and they will escort you to the car. After a long flight, it is wonderful not to have to worry about finding a taxi. For a fast way to get into the city, you can take the Airport Rail Link that connects to the BTS and MRT. Alternatively, you can take one of the metered taxis that are available. Please ensure that they do switch on the meter. There is a surcharge of 50 Baht for taking a taxi from the airport. In Chiang Mai, we can arrange transfers either by mini-bus or private car. For Pattaya, the transfer time is about 2.5 hours from Bangkok. ...
What different types of room are available?
... There are a range of room options available at our hotels and resorts to suit every budget. For details on the room types available at the different properties and the features which they offer, please see the rooms and rates page for the individual hotel. ...
Is it possible to purchase orchids and take them on my flight?
... Cut orchids can be taken into most countries. Orchids, packed in special carrying boxes for the flight, are available from some of our hotels. Please ask the respective hotel for details of the availability and price of this service. ...
Do you have special facilities for handicapped travellers?
... Please contact the hotel with questions that relate to your specific needs. ...
Are medical services available at the hotels?
... All the hotels have a doctor on 24 hour call. First aid kits are available in each hotel. ...
What are the golf facilities like in Thailand?
... Thailand is world-renowned for the quality of its golf courses. In and around Bangkok there are many different golf courses to choose from. The hotel concierge can assist to arrange transportation and tee-off times.In Chiang Mai, Pattaya and Phuket, there are also many excellent golf courses and many visitors travel to Thailand for the golf alone. Please ask for more details when you book. ...
What voltage do you use in Thailand?
... The voltage in Thailand is 220 V. ...
Do you have satellite television and in-house movies available?
... All hotels offer a range of local and international news and entertainment channels. In some of the hotels, we have pay-per-view movies as well. ...
What is the VAT refund system in Thailand?
... The current level of VAT in Thailand is 7%. The government has recently introduced a VAT refund system for tourists. Full details can be obtained from participating shops. ...
How many additional beds can you have in one room?
... Most rooms can accommodate only one additional bed. ...
Does The Mosaic Collection Hotels recognize any frequent flyer schemes?
... No, The Mosaic Collection is not currently part of a frequent flyer scheme. ...
Do you have any special packages for honeymoons and anniversaries?
... Yes, a range of packages are available. Please check with the hotel where you wish to stay. ...