Best Rates Guaranteed
We're confident that when you book directly on our official website, you'll always get our best prices. Our Best Rate Guarantee is a promise of that.
In the unlikely event that you’ve found a better rate after booking on our official website, just let us know. We’ll happily match it and give you an extra 20% discount too.
But before you do, here's what you need to consider:
- Have you already booked on mosaic-collection.com? Bookings on other websites do not qualify
- Are the booking conditions and cancellation policies for what you have booked the same as those displayed on our brand website? Different booking conditions and/or cancellation policies do not meet the criteria.
- Is the rate available to the general public? Rates that require membership or promotion codes do not qualify
- Can this rate be booked on the Internet for the same dates? Rates may change at any time due to various factors. If you find a lower rate which is also available on our website at the same time, we will only match the rate, but a further 20% discount will not be applied
- Does the rate include tax and service charge?
- Can you show us the rate difference in our hotel’s local currency?
- Is the difference less than 0.5% due to currency conversions?
- Have you booked a package?
- Does the alternative website offer you instant confirmation? On request bookings do not qualify