The personal information we collect
With your consent, we collect information from and about you. This is collected from either your visits to our websites or through the use of our services. The information we collect includes:
The contact information we ask for is related to the guest details needed to complete an online reservation or registration to our loyalty programme. For example, we ask for your name, email address, phone number and travel periods. We may also collect your physical address.
Demographic information and preferences
We collect your demographic information. This includes your gender, salutation, nationality, country of residence or date of birth. We may also ask for your language or stay preferences.
In order to process your online reservation, we collect your payment information. We ask for your payment type, the cardholder name, card number and expiration date. Depending on the guarantee policies of your reservation, our secure forms may ask you to enter your CVV number for authorisation in confidentiality too.
Stay and loyalty programme membership information
Your stay history and ONYX Rewards loyalty programme membership information is collected by us. This may range from the hotels in our group that you have stayed at, your arrival and departure dates, services or goods you purchase to any special requests or service preferences that you may have. We also collect information on your use of our loyalty programme including how and where you earn or redeem your points.
Information you submit, post or share
We collect any information you submit, post or share. This could include enquiries submitted using our forms or email, customer feedback or surveys about your stay and job applications through our websites.
Information while you access our websites is collected. For example, we collect information on the browser or device you used to access our websites, the amount of time you are active on our website, how you interact with it or the sites you visit after leaving. This data is used mainly for statistical analysis or marketing purposes, it is not connected to any protected personal information such as your name, address or payment details.